Thank you for choosing All American Outdoor Living! We strive to make the shipping process as smooth and convenient as possible. Below, you’ll find our shipping policy details:
**1. Free Shipping:** We offer free standard shipping on select outdoor patio furniture orders within the contiguous United States. This is a standard, non-expedited shipping procedure with curbside delivery service.
**2. Shipping Methods:** We primarily use ground or LTL shipping services for most orders. Expedited shipping options may be available at an additional cost.
**3. Processing Time:** Order processing typically take 48-72 hours from day of purchase. Orders are categorized by in-stock and special order, please contact your dedicated salesperson directly for all inquiries to how your order will be processed. Please note that processing times may vary during peak seasons and holidays.
**4. Estimated Delivery Time:** Once shipped, standard delivery times range from 3 to14 business days, depending on your location. You will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.
**5. Freight Delivery:** Large items may require freight delivery. Our freight partners will contact you to schedule a delivery time that is convenient for you. Please ensure someone is available to receive and inspect the delivery upon arrival.
**6. Delivery Requirements:** For freight deliveries, it is important to inspect the packaging and contents for any damages or discrepancies upon receipt. If any issues are found, please contact us immediately for assistance.
**7. International Shipping:** At this time, we only offer shipping within the contiguous United States. We do not ship to PO boxes or APO/FPO addresses.
**8. Shipping Damage:** In the unlikely event that your order arrives damaged, please contact our customer service team within 24 hours of delivery. We will work swiftly to resolve the issue and arrange for a replacement as soon as possible.
**9. Order Tracking:** You can track the status of your order using the tracking number provided in your shipping confirmation email. If you have any questions or concerns about your order’s delivery status, please don’t hesitate to reach out to our customer service team for assistance.
**10. Returns and Exchanges:** Please refer to our Returns and Exchanges Policy for information on returning or exchanging outdoor patio furniture items.
If you have any questions or need further assistance regarding our shipping policy, please feel free to contact your dedicated customer service representative directly, call 1-877-930-7070 or email our sales department at [email protected]. We’re here to help make your outdoor furniture shopping experience enjoyable and hassle-free!
